Outreach & Enrollment Coordinator, Bilingual – English/Spanish
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Job Description
Bilingual Outreach Coordinator helping Malama, a maternal-health technology and care-navigation company, enroll pregnant and postpartum mothers. Conducting outreach, eligibility screening, intake, documentation, and care-team handoffs.
Responsibilities:
- Reach out to individuals who signed up via the app or completed a Jotform, following up within SLA
- Execute structured outbound follow-up cadences to re-engage nonresponsive members
- Use context-specific call scripts while adapting tone and approach
- Verify insurance coverage and collect basic eligibility information
- Determine program eligibility and guide members through intake steps, including questionnaires
- Gauge interest in care navigation services and guide interested individuals through enrollment
- Support ineligible members with alternative resources and referrals
- Respond to prospective member inquiries and address enrollment barriers sensitively
- Assist with administrative steps to activate enrolled members, including scheduling and confirming next-step appointments
- Document outreach attempts, call outcomes, and enrollment status in Malama's EHR and internal tracking tools following HIPAA-aligned practices
- Collaborate with care managers and the broader team to ensure smooth handoffs
- Follow up with referring providers and partners regarding enrollment status and next steps
Requirements:
- Bilingual Spanish (spoken and written)
- 2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles (healthcare experience preferred)
- Comfortable working from a call script while adapting tone and approach based on who you're speaking with
- Strong phone presence — clear, warm, and persuasive without being pushy
- Organized and detail-oriented; reliable in logging outreach activity and follow-ups
- Comfortable with high call volume and repetitive outreach cadences
- Mission-driven — passionate about maternal health and helping people access care and close equity gaps
- Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms
- Experience working with Protected Health Information (PHI) and HIPAA-aligned practices (preferred)
- Experience with EHR documentation and high-volume outreach queues (preferred)
Benefits:
- $20-24/hour + performance bonus
- Health and other benefits
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