Owner Success Associate
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Job Description
Owner Success Associate supporting GuestReady’s short-term rental property owners in Brazil. Monitoring revenue and occupancy while coordinating hospitality operations and owner communications.
Responsibilities:
- Manage owner inquiries professionally and efficiently, providing accurate information regarding bookings, property performance, operational processes, and other relevant topics
- Proactively monitor property performance and revenue, reviewing financial and operational results, identifying trends and opportunities, and recommending actions to improve revenue, occupancy, and overall performance
- Discuss performance and commercial strategy with owners using data and insights to explain results, manage expectations, and align on improvement actions
- Coordinate communication between property owners and internal teams, including Operations, Guest Experience, and Finance
- Take ownership of owner requests and issues, investigate concerns, identify solutions, and escalate cases when necessary
- Maintain accurate records of interactions and cases in internal systems and CRM
- Ensure timely follow-up and resolution while keeping owners informed
- Identify recurring challenges and opportunities for improvement and share feedback and insights
- Adapt to evolving processes, systems, and tools in a dynamic international environment
Requirements:
- Fluency in English
- Currently based in Brazil
- Availability to work European business hours
- Previous experience in customer service, account management, hospitality, property management, or a similar client-facing role
- Strong commercial awareness and confidence working with performance and revenue-related data
- Comfortable having challenging or commercially sensitive conversations with owners, particularly around occupancy, revenue performance, pricing strategy, and actions required to improve results
- Ability to communicate data and recommendations clearly, manage expectations, and constructively challenge owners when needed
- Strong written and verbal communication skills
- Excellent organisational and multitasking abilities
- A proactive, solution-oriented mindset with a high level of ownership and accountability
- Confidence working with digital tools, CRM platforms, and online communication systems
- Ability to work independently while collaborating effectively with an international team
- Comfortable working in a fast-paced and evolving environment
Benefits:
- Join an international and multicultural team in the travel and hospitality industry
- Work in a dynamic, technology-driven environment
- Collaborate with teams across different countries and markets
- Develop your experience in owner relations, hospitality, and property management
- Be part of a growing company where initiative, ownership, and continuous improvement are highly valued
- Inclusive environment welcoming people with diverse backgrounds, experiences, and perspectives
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