Part-Time IT Support Assistant
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Job Description
IT Support Desk Analyst serving as the first point of contact for IT support. Looking for dependability and customer-focus with a desire to grow in IT.
Responsibilities:
- Serve as the first point of contact for IT support across the organization
- Handle basic ticket management and troubleshooting while maintaining attention to detail
- Communicate clearly with end users of all technical levels
- Motivate to grow a career in IT
- Work part-time approximately 40-45 hours per month
Requirements:
- 6 months to 2 years of experience in an IT support or customer service role
- Basic understanding of Windows 10/11 operating systems
- Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
- Strong verbal and written communication skills
- Ability to follow documented procedures accurately and consistently
- Comfortable working in a remote environment with minimal supervision
- Strong organizational skills and ability to manage multiple priorities
- Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
- Experience with any ticketing or help desk system is a plus
- Reliable internet connection and a dedicated workspace for remote work
Benefits:
- Competitive Hourly Rates - Great pay and personal and team merit bonuses
- Team Events – ERG memberships, virtual and in person events, and company contests
- Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
- Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.
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