PAS-X MES Application Support Analyst
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Job Description
L1/L2 Application Support Analyst for PAS-X MES SaaS platform at GE HealthCare. Provide operational support across EU manufacturing sites with incident resolution and compliance oversight.
Responsibilities:
- Provide L1/L2 support for PAS-X MES across EU manufacturing sites
- Act as first point of contact for MES incidents, alarms, and service requests
- Perform incident triage, analysis, resolution, or escalation within agreed SLAs
- Log, manage, and resolve incidents using Pulse
- Coordinate with PAS-X vendor (L3) for product-level or complex issues
- Support PAS-X releases, patches, and upgrades
- Maintain complete, accurate, and auditable ticket records
- Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows
- Support integration points with SAP and Historian related systems
- Operate in compliance with GxP, data integrity, and validation requirements
- Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor
Requirements:
- 5–10 years of experience supporting MES platforms (KOERBER PAS-X preferred)
- Hands-on experience with PAS-X MES in regulated manufacturing environments
- Strong understanding of EBR, shop-floor processes, and MES integrations
- Experience supporting SaaS/platform-based MES solutions
- Strong understanding of ITIL-based incident, problem, and change management
- Experience working with EU manufacturing sites and QA teams
- Desirable: Experience in pharma or life sciences manufacturing
- Exposure to SAP, Historian, LIMS, and automation systems
- Experience supporting PAS-X packaging and process lines
- Experience with ITSM tools such as ServiceNow or Jira
Benefits:
- Remote job
- Support for PAS-X MES SaaS platform supporting GE HealthCare
- Dedicated resources across time zones
- Operational resilience and effective coordination
- Incident resolution, monitoring and documentation
- Compliance support for audits and inspections
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