Patient A.R. Support Specialist
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Job Description
Patient Billing Support Specialist processing patient statements, posting payments, and assisting collections. Focused on ensuring timely billing and accurate account management across various offices.
Responsibilities:
- Ensure patient statements are sent based on each office's setup:
- Automatically when systems are in place
- Manually when needed
- Follow up on expired or failed credit card payments:
- Attempt to collect updated payment information by phone
- If no response, start the billing process with the patient
- Support offices with patient billing-related voicemails
- Post all digital patient payments (such as Stax) into the PMS in a timely manner
- Manually process any remaining financial agreements
- Monitor patient balances that have completed internal billing
- Send qualifying accounts to collections based on location-specific guidelines
- Make necessary account adjustments related to collections
- Research and help resolve confusing or unclear patient balances for offices
- Maintain clear, accurate notes in the PMS for all patient interactions and account activity
- Communicate clearly with offices regarding account findings or next steps
- Pick up checks from office locations as needed
- Sort and forward checks to the billing team
- Support check handling and deposits while mail volume remains centralized
- Note: Mail and check-related duties are expected to decrease over time as processes shift to office-level handling & EFTs.
Requirements:
- Strong attention to detail
- Comfortable working independently
- Willing to ask questions when unsure
- Organized and consistent with documentation
- Clear, professional communication with offices and patients
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