Patient Account Associate, Credit Balances
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Job Description
Customer service position handling hospital account issues with extraordinary care and professional service. Responsible for payment postings and interactions through effective communication with customers and payers.
Responsibilities:
- Provides extraordinary care to our customers through friendly, courteous, and professional service
- Identifies appropriate payment details and saves back-up as appropriate
- Researches, validates and makes adjustments to payment postings
- Follows up in accordance with procedures and policies with an overall goal of account resolution
- Initiates payer recoupments, payer refunds, and patients refunds where applicable
- Able to navigate various payer claim portals and understand payer functionality
- Interacting with others by effectively communicating both orally and in writing
- Operate computers and other office equipment, as well as various computer software’s
Requirements:
- High School Diploma or equivalent (GED) required
- One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required
- Knowledge of Medicaid and Medicare billing regulations required
- Recognizing true overpayments from false credits
- Researching claim cycle
- Understanding Coordination of Benefits
- Understanding EOB
- Understanding Medical Terminology
- Payment Handling
- Effective written and verbal communication
- Computer Literacy
- Time Management
- HIPAA Regulations
Benefits:
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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