Patient Financial Associate
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Job Description
Patient Financial Associate handling virtual registrations, insurance verification, and collections for Baptist Health’s healthcare system. Supporting patients and clinical teams in a high-volume remote department.
Responsibilities:
- Complete registration, financial screening, insurance verification, collections, data entry, virtual registrations, and patient throughput tasks.
- Support the revenue cycle, compliance, and patient experience accurately and efficiently.
- Meet individual collection goals.
- Maintain close working relationships with clinical team members to ensure a seamless patient and caregiver experience.
- Present and thoroughly explain legal, ethical, and compliance-related documents at registration.
- Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
- Handle approximately 1,000 calls daily in a fast-paced, high-volume virtual registration department.
- Verify patient benefits through online portals and communication with insurance representatives.
- Explain deductibles and co-pays and collect patients' financial responsibility.
- Confirm patient information according to strict guidelines to ensure registration data integrity.
- Use video conferencing to complete registrations, obtain consent, and collect payments.
- Collaborate with other departments and foster teamwork.
- Participate in required Zoom calls with patients, clinical teams, and leadership.
Requirements:
- High School, Cert, GED, Trn, Exper.
- Complete and pass the Patient Access training course.
- Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
- In lieu of degree and/or experience, ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Ability to multitask and have an agile mindset.
- Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, etc. is desired.
- Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications.
- Knowledge of medical terminology.
- Bilingual English, Spanish/Creole preferred.
- Must be able to work weekends, holidays, and during disastrous events as essential staff.
- Remote work requires one week of on-site training in Town & Country (Miami-Dade).
Benefits:
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources
- Wellness program that can help employees eliminate their medical plan deductible
- Tuition reimbursement
- Four week training program
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