Patient Flow Nurse
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Job Description
Registered Nurse coordinating scheduling, triage, lab follow-up, and provider collaboration for Teladoc Health’s virtual care services across Canada.
Responsibilities:
- Coordinate and oversee scheduling of virtual appointments according to provider availability and patient preferences
- Triage and prioritize patients based on urgency and appropriate level of care
- Prioritize patients between sites using clinical judgment
- Collaborate with healthcare providers to optimize virtual care schedules and appointment utilization
- Communicate patient-specific information and instructions to providers before booked virtual appointments
- Oversee accurate and up-to-date medical records, appointment details, and visit outcomes
- Generate and share virtual care reports with relevant stakeholders
- Coordinate follow-up of lab results
- Communicate patient results according to relevant processes
- Follow processes for communicating critical lab results
- Collaborate with healthcare team members to ensure continuity of care between virtual and in-person services
Requirements:
- Bachelor's degree in nursing or equivalent work experience
- Current practicing registration and good standing as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM)
- Competence in CTAS in a fast-paced environment
- Adherence to the Emergency Nursing Scope and Standards of Canadian Practice
- Healthcare coordination, scheduling, and administration experience
- Current CTAS certification with 5+ years’ experience
- Previous virtual work experience is an asset
- Familiarity with electronic health record (EHR) systems
- Previous exposure to telemedicine or virtual care services
- ACLS certification preferred
- Telephone Triage Nursing Certification preferred
- Strong organizational and time-management skills
- Excellent communication, written, verbal, and documentation skills
- Familiarity with virtual care platforms and basic technical troubleshooting
- Knowledge of medical terminology and healthcare processes
- Ability to work independently and as part of a healthcare team
- Attention to detail and accuracy in maintaining patient records and documentation
- Understanding of healthcare compliance and patient privacy regulations
- Full flexibility for availability Monday to Sunday, including day, evening, night, and weekend shifts
- Multiple provincial nursing licenses are an asset
Benefits:
- Accessible care at no cost to patients
- Learning and growth opportunities
- Collaborative, supportive network
- Flexible scheduling across day, evening, night, and weekend shifts
- Reasonable accommodations for qualified individuals with disabilities
- Inclusive, accessible work environment
- Equal employment opportunity
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