Patient Service Team Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient Service Team Lead scheduling procedures, visits, and ancillary services for AGA gastroenterology patients. Leading service-center staff, monitoring quality, and maintaining HIPAA-compliant patient records.
Responsibilities:
- Schedule, reschedule, and manage cancellations and no-shows for patient visits and procedures
- Maintain and update physician schedules and endoscopy block time
- Monitor scheduling queues to ensure coverage, low wait/hold times, and customer service
- Answer incoming calls, emails, and voicemails and return patient calls
- Collect and record accurate patient information according to AGA documentation requirements
- Schedule procedures in AGA endoscopy suites and hospitals when necessary
- Schedule applicable ancillary services
- Mail or email information packets and distribute or mail patient preparation materials
- Handle requests through the Greenway Patient Portal and AGA eschedule website
- Address appointment questions and information requests from referring providers
- Provide patients and relatives with information regarding medical treatment or procedures
- Meet quality and productivity standards
- Complete information requests from AGA staff promptly to support payment on patient accounts
- Promote HIPAA compliance and maintain confidentiality
- Train and retrain Patient Service Center staff
- Monitor staff productivity and calls for quality assurance, policy adherence, and training
- Conduct or participate in customer service training
- Lead or participate in team meetings and communicate policy and procedural changes
- Perform other duties and special projects as assigned
Requirements:
- High School Diploma or GED required
- Certified Medical Assistant preferred
- Strong customer service skills
- 2-3 years of specialty clinic experience
- Gastroenterology experience preferred
- Bilingual preferred, but not required
- Computer literacy
- Ability to operate healthcare systems and multiple Microsoft Office applications
- Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Professional, outgoing, warm, and helpful attitude
- Compassion when dealing with ill people who need help
- Ability to plan, prioritize, and complete multiple tasks
- Ability to work under pressure and communicate issues in a timely manner
- Clear communication with patients and coworkers by telephone, email, and in person
- Ability to interpret and apply clinical and non-clinical policies and procedures
- Ability to sit and stand in a normal office environment
Benefits:
- Full-time employment
- Fully remote work arrangement
- Travel within the Metro area as required
Similar Jobs
Team Lead, Property
Part-time remote property claims team lead supervising Sedgwick's insurance claims operations. Managing claims quality, escalations, reserves, licensing, and colleague performance.
Docs Team Lead
Docs Team Lead leading technical writers and owning API documentation for Payabli’s embedded payments fintech platform. Building docs tooling, agent resources, and release documentation.
Sustainable Solutions Team Lead
Sustainable Solutions Team Lead leading Eastern US sales specialists for Valent USA’s sustainable crop protection solutions. Driving regional growth through strategy, grower relationships, and technical leadership.
Medical Scribes Team Lead
Medical Scribes Team Lead overseeing healthcare documentation operations at ISTA Solutions, an outsourcing/offshoring company. Managing workflows, quality, coaching, reporting, and live medical scribing.
VidOps Team Lead
VidOps Team Lead leading Beamr’s video solutions engineering team and customer engagements. Designing video processing solutions, managing evaluations, and partnering with Sales on commercial opportunities.
Care Management Clinician – Team Lead
Care Management Clinician Team Lead supervising PacificSource health plan clinical care managers in North Carolina. Improving workflows, service quality, and member care outcomes.
Care Management Clinician Team Lead
Care Management Clinician Team Lead overseeing clinical care teams and health services operations for PacificSource health insurance members. Coaching staff, improving processes, and coordinating member care.
Care Management Clinician – Team Lead
Clinician Team Lead managing PacificSource health plan case management teams and care programs. Supervising staff, improving workflows, and coordinating member services remotely in North Carolina.
Care Management Clinician – Team Lead
Care Management Clinician Team Lead supervising clinical care managers and improving Health Services programs. Supporting PacificSource members’ access to quality, affordable health insurance care.
Team Lead, Messaging & Services
Team Lead strengthening Twilio’s Messaging & Services Support team. Coaching technical support engineers, improving workflows, and resolving complex cloud communications escalations.
Service Desk Team Lead
Service Desk Team Lead overseeing 24/7 IT support, contractor performance, and service reporting for SAIC’s defense and mission technology services.
Fraud Threat Team Lead
Fraud Threat Team Lead guiding analysts through OSINT, WEBINT, and technical fraud investigations. Delivering actionable intelligence and mitigation guidance for Alice’s AI and online safety clients.
Claims Team Lead
Claims Team Lead managing 12–15 examiners and claims operations for HealthEdge’s AI-powered health insurance infrastructure. Driving accuracy, KPIs, service levels, training, and operational excellence.
Team Lead, Contract Care Coordination
Team Lead supervising clinical care coordination for Centerstone’s military behavioral health services. Managing staff, compliance, referrals, audits, and provider outreach.
Team Lead – BPO, German, French
BPO Team Lead supervising German- and French-speaking sales agents for WorkNomads’ global remote talent community. Managing KPIs, schedules, coaching, escalations, and process improvements.
Service Team Lead
Service Team Lead guiding Trellis’s remote insurance call-center team. Coaching agents, improving P&C service quality, and driving retention and cross-sell results.
Data Team Lead
Data Team Lead owning data architecture, lakehouse development, and team leadership. Guiding analytics and decisions for a global health and wellness company.
DAM Team Lead
DAM Team Lead building Fresh Prints' scalable custom-apparel product catalog and QA systems. Leading a three-person team through a 100x ecommerce catalog expansion.
Expert Team Lead, Medicine
Expert Team Lead guiding AI Tutors producing medical training data and evaluations for SpaceXAI’s models. Ensuring domain quality, operational excellence, and team performance.
Foreclosure Title – Team Lead
Foreclosure Title Team Lead coordinating title review and curative processes across multiple states. Supporting attorneys, clients, and reporting teams at a creditors’ rights law firm.