Team Lead, Property
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Job Description
Part-time remote property claims team lead supervising Sedgwick's insurance claims operations. Managing claims quality, escalations, reserves, licensing, and colleague performance.
Responsibilities:
- Supervise the property claims team and/or several technical operations colleagues
- Monitor colleagues' workloads, provide training, and monitor individual claim activities
- Provide technical and jurisdictional direction on claims adjudication
- Identify and advise management of trends, problems, issues, and recommended actions
- Coordinate management projects and continuous process improvement initiatives
- Compile, review, and analyze management reports and take appropriate action
- Perform quality reviews on claims according to audit, service contract, and quality standards
- Act as second-level appeal for client and claimant issues and implement final dispositions
- Review reserves on high-cost claims and claims exceeding examiner authority
- Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
- Maintain client contact, recommend actions based on claim status, and provide written claim summaries
- Ensure direct reports are properly licensed in serviced jurisdictions
- Ensure claims files are correctly coded and adequately documented
- Administer personnel policies and staffing standards
- Interview, hire, establish performance development plans, and conduct performance discussions
- Provide support, guidance, leadership, and motivation
- Perform other duties as assigned
- Support the organization's quality programs
Requirements:
- Bachelor's degree from an accredited college or university preferred
- Licenses as required
- Professional certifications as applicable to line of business preferred
- Six (6) years of claims experience or equivalent combination of education and experience
- Thorough knowledge of claims management processes and procedures for multiple product lines
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to handle work-related stress and multiple priorities simultaneously
- Ability to meet deadlines
Benefits:
- Work-life balance
- Reasonable accommodations when applicable and appropriate
- Equal Opportunity Employer
- Drug-Free Workplace
- Diversity, equity, and inclusion initiatives
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