Payment Poster
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Job Description
Payment Poster managing healthcare revenue cycle payment posting, reconciliation, and reimbursement exceptions. Supporting accurate cash application and account resolution for healthcare operations.
Responsibilities:
- Accurately post insurance, facility, and patient payment activity within the revenue cycle management platform
- Apply payments, adjustments, and account balances according to payer requirements, remittance documentation, and internal cash application standards
- Manage payment posting exceptions through independent research, judgment, and follow-through
- Maintain complete account documentation for posting decisions, corrections, refund activity, payer correspondence, and Revenue Cycle follow-up
- Interpret EOBs, remittance advice, payer correspondence, and payment outcomes
- Identify denied, reduced, misapplied, or unresolved reimbursement activity
- Research complex claim and payment issues and determine appropriate correction, escalation, denial follow-up, adjustment review, refund processing, or additional Revenue Cycle action
- Identify recurring payer, reimbursement, or posting patterns and communicate findings to the appropriate team or leader
- Reconcile payment, deposit, and batch activity to support accurate cash balancing and financial records
- Support daily and periodic close activities by researching payment variances and documenting corrections
- Partner with billing, accounts receivable, denial management, and leadership teams to resolve payment-related barriers and improve workflow consistency
Requirements:
- High school diploma or equivalent required
- Associate degree in healthcare administration, business, accounting, or related field preferred
- Minimum of two (2) years of experience in healthcare accounts receivable, payment posting, denial management, medical billing, or related revenue cycle functions
- Experience reviewing and interpreting EOBs and payer remittance information required
- Experience working with multiple commercial and government payers preferred
- Knowledge of healthcare reimbursement methodologies, claim adjudication, and denial management processes preferred
- Experience using healthcare billing, practice management, or revenue cycle management systems preferred
- Strong knowledge of healthcare revenue cycle processes, including payment posting, accounts receivable, claim adjudication, denial management, and reimbursement methodologies
- Advanced analytical and critical-thinking skills with the ability to interpret EOBs, identify discrepancies, analyze denials, and determine appropriate follow-up actions
- Exceptional attention to detail, organization, and time-management skills with the ability to maintain accuracy while meeting productivity goals and deadlines
- Strong communication, collaboration, and problem-solving abilities
- Proficiency in revenue cycle systems and Microsoft Office applications, particularly Excel and Outlook
- Ability to manage stress and maintain productivity under tight deadlines and changing priorities
- Ability to maintain a stationary position for extended periods
- Must be able to lift and/or move up to 50 pounds occasionally
Benefits:
- Primarily remote work environment
- Standard business hours with occasional overtime to meet project deadlines
- Occasional travel for company meetings
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