Reporting Specialist II
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Job Description
Reporting Specialist managing alcohol-monitoring data and reports for assigned jurisdictions. Handling customer inquiries, data transmission, reporting accuracy, and monitoring-authority support remotely.
Responsibilities:
- Manage the daily sorting, processing, and distribution of data from alcohol monitoring devices and the associated data management system
- Provide data to monitoring authorities according to applicable requirements for assigned jurisdictions
- Collect, interpret, analyze, and disseminate client data
- Use company databases to maintain client files and protect data integrity
- Submit required reports accurately and on time through the data management system
- Review daily data transmissions to assigned monitoring authorities
- Verify data content, format, delivery methods, and periodicity
- Correct and retransmit data within jurisdictional requirements
- Handle inbound calls and provide customer service
- Manage correspondence and respond to inquiries accurately and promptly
- Support and train monitoring authorities on new reports and system changes
- Maintain cooperative relationships with customers, end users, and monitoring authorities
- Meet or exceed deadlines
- Support projects and matters of limited complexity
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 1+ years of customer service experience
- Attention to detail
- Competent oral and written communication skills
- Adaptability and resourceful thinking for challenging or stressful situations
- Computer skills, including Microsoft Office
- Willingness to learn proprietary systems
- Analytical and critical thinking skills
- Ability to communicate verbally and hear
- Ability to use hands and fingers to handle or feel objects, tools, or controls
- Ability to occasionally stand, walk, sit, reach, climb, balance, stoop, kneel, crouch, or crawl
- Ability to occasionally lift and/or move up to 25 pounds
- Close, distance, color, and peripheral vision; ability to adjust focus
- Must be able to work Monday–Friday, 8am–5pm
- Must not require employment-based visa sponsorship or transfer
Benefits:
- A comprehensive health plan including medical, dental, and vision coverage
- 401(k) retirement plan with a generous company match
- Birthday and anniversary bonus
- Company-wide discounts
- Life insurance
- Telemedicine access
- Short- and long-term disability benefits
- Work/life balance
- Professional growth opportunities
- Hands-on experience with industry-leading, innovative technology
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