Payment Services Support Specialist
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Job Description
Technical Support Specialist providing assistance to Fullsteam Payments customers via phone, email, and chat. Resolving technical issues and enhancing documentation for customer support.
Responsibilities:
- Utilize phone, email, chat, and remote connections for customer assistance.
- Meticulously document case details for all customer interactions and escalations.
- Utilize provided tools and documentation to identify customer solutions.
- Promptly, efficiently, and courteously address customer concerns.
- Maintain up-to-date knowledge of Fullsteam technology offerings and their support needs.
- Participate in the on-call rotation schedule.
Requirements:
- High school diploma or equivalent
- Associate degree in computer information technology or computer networking or related experience preferred
- Two years of relevant technical support or customer service experience
- Experience with credit card terminals or POS equipment
- Knowledge of credit card processing authorization and settlement processes
- Exceptional listening, written, and verbal communication abilities
- Strong problem-solving skills with keen attention to detail
- Capable of multitasking to assist clients across diverse systems and communication channels
- Familiarity with Office Suite, Google Sheets, Knowledge Base utilization, and Excel
- Bilingual (English/Spanish) proficiency is advantageous, though not obligatory.
Benefits:
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
- Equal Opportunity/Affirmative Action employer.
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