Payroll Bureau Pensions Administrator
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Job Description
Payroll Bureau Pensions Administrator at Civica supporting government and public bodies with HR & Payroll. Opportunity to work with customers and technology in a fully remote role.
Responsibilities:
- Work closely with customers, solve meaningful challenges, and make a tangible impact through technology.
- Gain exposure to modern SaaS products, collaborate with experienced professionals, and broaden skills across both technical and business areas.
- Maintain a flexible, inclusive culture and focus on career progression.
Requirements:
- Maintain Payroll Bureau procedures in general and for each customer
- Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists
- Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data
- All statutory pension monthly and annual returns are made in a timely manner
- Calculating employee and employer Pension contributions and adjusting as required
- Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation
- Completion of end-of-year activities per customer
- Involvement with implementation of new allocated customer business or changes to their pension set-up
- Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements
- Build up relationships with all contacts, providing outstanding customer service and regular meetings
- **Experience / Qualifications **
- CIPP qualified or interested in completing payroll qualification, sponsored by Civica
- Experience working with payroll software
- Great organisational and numeracy skills, working to deadlines and completing complex tasks
- Knowledge of relevant UK legislation, tax laws and Pension auto enrolment
Benefits:
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
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