Payroll Support Specialist
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Job Description
Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
Responsibilities:
- Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms
- Prepare payroll templates, reporting tools, processing trackers, and recurring support materials throughout the payroll cycle
- Perform payroll-related data entry and review employee payroll information for completeness and accuracy
- Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed
- Conduct routine timecard and payroll audits, document exceptions, and prepare supporting analysis
- Compile audit logs, exception reports, and payroll validation documentation
- Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members
- Maintain payroll dashboards, trackers, and reporting resources
- Monitor payroll support channels and route employee inquiries to appropriate resources
- Assist with ticket management, service request tracking, and payroll issue resolution
- Provide accurate administrative and operational support throughout the payroll cycle
Requirements:
- High School Diploma or equivalent required
- Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field preferred
- 0-2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function
- Experience with data entry, reporting tools, or business systems preferred
- Internship, co-op, or payroll support experience is a plus
- Strong attention to detail with a commitment to accuracy and quality
- Ability to manage multiple priorities and meet recurring deadlines
- Strong organizational and documentation skills
- Proficiency with Microsoft Excel and Microsoft Office applications
- Ability to handle sensitive and confidential employee information appropriately
- Strong written and verbal communication skills
- Customer-focused mindset with a willingness to support employees and business partners
- Ability to learn new systems, processes, and technologies quickly
Benefits:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
- Eligible for overtime as a non-exempt position
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