PCI Compliance Specialist, French
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Job Description
PCI Compliance Specialist supporting US customers across phone, chat, email, and tickets. Guiding merchants through PCI-DSS compliance while troubleshooting VikingCloud’s cybersecurity platform.
Responsibilities:
- Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets
- Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
- Assist customers with accessing, navigating, and troubleshooting the online platform
- Leverage knowledge bases, tools, and resources to independently resolve complex issues
- Prioritize first-contact resolution by collecting, verifying, and applying necessary information
- Identify process-streamlining opportunities, recommend improvements, or escalate trends affecting efficiency or compliance
- Manage workload independently while maintaining productivity and accuracy
- Handle escalations and difficult conversations professionally
- Document customer interactions thoroughly and accurately in internal systems
- Achieve or exceed performance metrics, service levels, and quality expectations
Requirements:
- Minimum education: High school diploma or equivalent
- 1+ years of experience in a call center customer support role
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
Benefits:
- Bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Other benefits
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