PCI Compliance Specialist, Spanish
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Job Description
PCI compliance specialist supporting customers through VikingCloud’s cybersecurity and compliance platform. Resolving inquiries across phone, chat, email, and ticketing channels.
Responsibilities:
- Provide customer support through inbound phone calls, live chats, email, and back-office tickets
- Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
- Assist customers with accessing, navigating, and troubleshooting the online platform
- Use knowledge bases, tools, and resources to independently resolve complex issues
- Collect, verify, and apply information to prioritize first-contact resolution
- Identify process-streamlining opportunities, recommend improvements, and escalate trends affecting efficiency or compliance
- Manage workload independently while maintaining productivity and accuracy
- Handle escalations and difficult conversations professionally
- Document all customer interactions accurately in internal systems
- Meet or exceed performance, service-level, and quality standards
Requirements:
- High school diploma or equivalent
- 1+ years of experience in a call center customer support role
- Proficiency in Microsoft Office Suite, including Microsoft Word, Excel, and Outlook
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
Benefits:
- Bonus
- Medical benefits
- Dental benefits
- Vision benefits
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