Performance Governance Analyst – KPI & Service Excellence
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Job Description
Governance Analyst at Compass UOL to enhance performance indicators framework. Collaborating with stakeholders for data-driven decisions and analysis.
Responsibilities:
- Structure, evolve and govern the Shared Services Center (SSC) performance indicator framework;
- Ensure methodological standardization, conceptual clarity and traceability of indicators;
- Define concepts, formulas, calculation rules and analysis criteria;
- Identify and prioritize measurement gaps across the cost, timeliness and quality pillars;
- Conduct validation cycles with business areas and stakeholders;
- Prioritize and manage the indicator backlog considering impact and feasibility;
- Support the development of governance frameworks and performance monitoring;
- Monitor indicator maturity and propose continuous improvements;
- Interface with BI and data teams for metric implementation;
- Translate strategic and operational requirements into actionable, measurable indicators;
- Act in a consultative capacity, supporting data-driven decision making.
Requirements:
- Bachelor's degree or postgraduate qualification in IT, Engineering, Statistics, Business Administration or related fields;
- Solid experience (minimum 4+ years) with metrics, performance or governance;
- Experience in defining, structuring and governing KPIs and operational metrics;
- Experience engaging with stakeholders and business areas;
- Knowledge of performance frameworks and indicator management;
- Ability to operate at both strategic level and in the conceptual detailing of indicators;
- Experience with Shared Services Centers (SSC);
- Familiarity with BI tools (Power BI, Tableau, etc.);
- Experience in Data & Analytics environments;
- Knowledge of continuous improvement methodologies (Lean, Six Sigma);
- Experience on projects with large companies or in complex environments.
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