Player Development Executive, Casino
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Job Description
Player Development Executive at DraftKings enhancing VIP customer relations and driving sales metrics. Collaborating with internal teams to optimize the VIP experience.
Responsibilities:
- Develop and maintain strong relationships with premier players through providing services and building player loyalty.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Compile and analyze data to identify trends to maximize player performance.
- Proactively offers solution-based suggestions to help enhance the customer experience.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
Requirements:
- Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency.
- Knowledge and ability to increase revenues and control expenses.
- Must be able to obtain and maintain required State Gaming Licenses.
Benefits:
- bonus
- equity
- benefits as applicable
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