Practice Lead
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Job Description
Practice Lead overseeing delivery excellence for cybersecurity solutions at Palo Alto Networks. Leading regional teams to enhance customer outcomes and operational consistency across the enterprise.
Responsibilities:
- Own the application, localized adoption, and quality governance of global COE methodologies.
- Establish seamless alignment between Professional Services (PS) and Customer Success / Scale & Optimize (S&O) organizations.
- Serve as the definitive regional authority and escalation point for complex methodology, scoping, and execution challenges.
- Enforce and champion a cohesive, end-to-end customer journey.
- Define, refine, and optimize operational ownership boundaries between PS and CS.
- Partner directly with regional Sales, Customer Success leadership, and GTM executives.
- Advise on strategic, marquee, and complex enterprise deals.
- Systematically capture and synthesize theater-specific insights into structured, data-driven telemetry.
Requirements:
- 10+ years of experience leading large-scale transformational initiatives within enterprise Professional Services, Management Consulting, or Customer Success organizations.
- 5+ years of experience steering enterprise-wide orchestration, strategic operations, business transformation, or executive advisory functions within a high-growth cybersecurity, cloud provider (AWS/Azure/GCP), or enterprise SaaS company.
- Exceptional capability to influence, build consensus, and drive massive organizational change across disparate executive teams spanning Product, Engineering, Sales, and Services.
- Solid understanding of how machine learning and Generative AI (GenAI) intersect with security operations.
- Proven success building, scaling, and optimizing delivery methodologies, operational governance models, maturity frameworks, and KPIs within complex, matrixed global organizations.
- Stellar verbal, written, and presentation skills, with a demonstrated ability to translate highly complex technical, architectural strategies into clear, actionable operational plans for both technical engineers and C-suite audiences.
- Deep technical literacy in modern cybersecurity architectures. Direct experience with Cortex (XDR/XSIAM/XPANSE), Cortex Cloud, and Prisma Cloud (or highly equivalent enterprise EDR/XDR, SIEM/SOAR, and CNAPP solutions) is strongly preferred.
Benefits:
- Reasonable accommodations for all qualified individuals with a disability
- Equal opportunity employer celebrating diversity
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