Pre-Access Central Scheduler, Bilingual
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Job Description
Bilingual patient scheduler pre-registering patients and managing high-volume calls for Intermountain Health’s nonprofit healthcare system. Validating insurance and maintaining accurate patient records remotely.
Responsibilities:
- Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments
- Complete administrative work associated with scheduling appointments
- Transcribe external physician orders
- Handle high call volumes for multiple locations and departments
- Use multiple systems to perform scheduling functions
- Resolve technical issues independently with minimal assistance
- Provide patients with preparation and location information
- Collect and accurately input patient data
- Validate patient insurance and explain benefits as needed
- Manage phone calls, including answering, transferring, and conferencing between multiple parties
- Mentor new hires as needed
- Promote Intermountain Health’s mission, vision, and values and follow service behavior standards
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent OR four years of revenue cycle experience
- Minimum of two years of revenue cycle experience and/or two years of contact center experience
- Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)
- Fluent in multiple languages
- Customer service etiquette
- Basic medical insurance knowledge
- Intermediate computer operating knowledge
- Multi-channel phone experience
- Typing speed of 30+ WPM
- Active listening
- Reading comprehension
- Critical thinking
- Active learning
- Complex problem solving
- Ability to see and read information, labels, monitors, equipment, and supplies
- Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately
- Manual dexterity to manipulate complex and delicate equipment
- Frequent computer, phone, and cable setup and use
Benefits:
- Generous benefits package covering programs for wellness and living healthy, happy, secure, connected, and engaged
- PEAK program with up-front tuition coverage paid directly to the academic institution
- 100+ learning options through PEAK, including undergraduate studies, high school diplomas, and professional skills and certificates
- PEAK eligibility starting on day 1 of employment
- Company equipment use for remote work (referenced in remote work expectations)
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