Principal Product Manager, Medicare Advantage
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Job Description
Principal Product Manager leading Medicare Advantage member journeys at Twin Health, an AI metabolic-health company. Shaping enrollment, engagement, clinical workflows, and long-term outcomes.
Responsibilities:
- Own the product strategy, roadmap, and end-to-end journey for Twin's Medicare Advantage members from enrollment and onboarding through ongoing engagement, care delivery, and long-term outcomes
- Directly own and deliver critical Medicare Advantage-specific product experiences
- Identify where existing Twin capabilities should be adapted, extended, or reused
- Serve as the cross-functional product lead for Medicare Advantage
- Coordinate product investments and dependencies across Member Experience, Sensors, Clinical, Operations, Engineering, Design, and other teams
- Develop deep understanding of Medicare members' needs, behaviors, technology comfort, accessibility considerations, care journeys, and engagement barriers
- Translate member insights into product strategy and requirements
- Partner with Clinical and Operations leaders to design scalable workflows
- Identify friction across the complete Medicare Advantage journey and drive issues from discovery through resolution
- Define and track success metrics across activation, engagement, member experience, retention, and clinical outcomes
- Continuously iterate based on results
- Perform other duties as assigned
Requirements:
- 7+ years of product management experience
- Track record of owning complex products or end-to-end customer journeys with measurable business and user impact
- Exceptional ability to see across organizational and product boundaries, identify gaps and dependencies, and create a coherent experience from capabilities owned by multiple teams
- Deep empathy for members and ability to simplify complex experiences for diverse populations
- Experience designing for older adults, accessibility, or varying levels of digital literacy is a plus
- Ability to define meaningful success metrics and use quantitative and qualitative insights to prioritize investments
- Experience with Medicare Advantage is a plus, but not required
- Must be based in the U.S.
- Must be authorized to work for any employer in the U.S.
- Twin Health is unable to sponsor or take over sponsorship of an employment visa
Benefits:
- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents
- 8 weeks of 100% paid parental leave for non-delivering parents
- 100% employer-sponsored healthcare, dental, and vision for you
- 80% coverage for your family
- Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
- High level of flexibility
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