Principal Solutions Consultant
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Job Description
Solutions Consultant for AI Engagement at RadiantGraph, partnering with clients to deliver and scale our platform. Managing client projects and influencing engagement strategy across departments.
Responsibilities:
- Deliver high impact results through the RadiantGraph platform and integrations
- Manage clients projects from kickoff to long-term account management.
- Influence and shape clients engagement strategy and creative vision to engage their member and healthcare consumers
- Ensure the RadiantGraph solutions deliver on client’s larger engagement goals, and identify when a scoped project may need to flex in order to deliver high-value outcomes
- Map member journeys and multi-channel communication plans, offering data-driven insight into highest-value choice points (using our AI platform) and consulting clients on how to optimize their outreach to new and existing members.
- Support clients to setup RadiantGraph integrations with their data platforms and martech platforms (with support from our technical team)
- Review performance outcomes and data insights, helping the client connect results to the larger business strategy and growth goals. Lead QBRs that track KPI’s, accomplishments and expansion opportunities
- Identify expansion opportunities to support our client’s growth and efficiency
- Develop a deep understanding of our client’s operations and org structure, identifying key relationships relevant to RadiantGraph.
- Align future RadiantGraph product capabilities to the teams that would benefit from their use
- Act as the subject matter expert for our clients in the operational deployment and incoming opportunities to deploy RadiantGraph’s technology.
- Support building the business case for why new offerings/expansions will support clients in meeting their larger goals
- Build key stakeholder relationships and ongoing account management across our existing programs and clients.
- Manage client stakeholders and executive sponsors, aligning their unique needs with the larger engagement/growth goal the organization is working to achieve. Stakeholders typically include marketing and product leadership, member services, and clinical support.
- Translate between disconnected teams, summarizing wins and blockers for executive leadership in order to influence outcomes.
Requirements:
- 5+ or more years in consulting, strategic account management, or other client-facing consultative role at the Enterprise level.
- Extensive experience in healthcare member marketing and communications strategy development, with preference given to health plan experience and health tech
- Familiarity with marketing automation, campaign creation and management, or other growth marketing activities.
- Experience partnering with data/analytics to distill high-value learnings that shape client strategy.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders at all levels.
- Must be located in Pacific, Mountain or Central time zone.
Benefits:
- Offers Equity
- Offers Commission
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