Solutions Architect
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Job Description
Solutions Architect designing lab informatics solutions for Sapio Sciences, working closely with teams to ensure high-quality implementation. Requires LIMS and ELN knowledge in Life Sciences.
Responsibilities:
- Build and maintain an in-depth understanding of Sapio Sciences’ products and services.
- Work with the Sapio Sciences team to develop and deploy solutions for the customer.
- Work closely with the Sapio Science Business Analyst (BA) to understand the customers’ business requirements and processes.
- Based on customer requirements, design the Sapio solution using an agile approach to define deliverables for execution by the Application Engineers in each Sprint.
- Ensure that the identified customer requirements are met based on time, budget, quality and success criteria.
- Advise the customer on Sapio Science best practice to ensure that the deployment is best placed to succeed.
- Provide 3rd tier Support for customers after implementation of the configuration.
- Support Project Managers in the delivery of customer projects.
- Act as a bridge between the Product team and the customer to ensure that any functionality works appropriately for the customer.
- Drive the Sapio Sciences agile deployment methodology.
- Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
- Create design and implementation documentation based on customer solutions.
- Work closely with the Sapio Sciences US team to establish scalable processes and methods of working across the Customer Success organisation, including supporting IT tools.
- Meticulously manage all SA-related deployment services documentation.
Requirements:
- Several years’ experience designing and delivering solutions for either LIMS or ELN or similar complex software.
- Bachelor’s Degree or equivalent in Computer Science
- Strong programming skills with detailed knowledge of Python
- Strong analytical, problem solving and fact-finding skills.
- Proven organizational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail.
- Excellent listening and presentation skills
- Demonstrated success working responsibly and effectively from a home office.
- Effective time management, and prioritization skills
- Good computer skills (Internet, Excel, PowerPoint, Word, CRM Programs)
- Ideally, knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS
- Self-starter who is happy to learn from colleagues.
- Highly respected and trusted by the customers you work with
- Problem solver
- Great communicator
- Focused on activities that add value and avoiding those that do not.
- Determined and persistent
- Maintain the highest standards of integrity and respect for coworkers, customers and prospects.
Benefits:
- A competitive salary and benefits package
- Flexibility to work remotely, with opportunities to travel
- A comprehensive onboarding and training programme
- Ongoing opportunities for professional growth and development
- A collaborative, inclusive and supportive work environment
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