Sales Compliance Specialist
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Job Description
Sales Compliance Specialist working remotely to analyze sales behavior patterns and compliance risks across various customer interactions. Producing insights for operations and support teams.
Responsibilities:
- Help identify and trend fraudulent activity and compliance issues through interaction analysis
- Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
- Utilize voice analytics software to find specific call types and create custom views that add business value
- Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
- Create visual reports that help create narratives to accompany data.
Requirements:
- Bachelor’s Degree or equivalent work experience in a relevant field
- Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred
- Microsoft Office Suite
- Power BI knowledge (preferred)
- Bilingual proficiency is required (English and Spanish).
Benefits:
- Employee discounts
- Health insurance
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