Product Lead, Panel & Recruitment
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Job Description
Product Lead owning participant recruitment and panel experiences at Maze, a user research platform. Shaping scalable research recruitment products, operations, and partner integrations.
Responsibilities:
- Own the recruitment and panel experience at Maze
- Set the product vision and roadmap for recruitment and participant management across Maze
- Improve participant quality through feedback loops, quality signals, filtering, and clearer participant experiences
- Make it easier for customers to recruit audiences across different study types and complex enterprise use cases
- Analyze panel performance and identify participant supply, quality, and fulfillment gaps
- Partner with Panel Operations to improve recruitment tools, workflows, and handoffs
- Evaluate and onboard panel partners and determine where integrations can improve quality, coverage, or efficiency
- Develop smarter study routing to appropriate participant supply
- Stay close to recruitment operations to ground product decisions in fulfillment realities
- Partner with Sales, Customer Success, and Research Partners on customer needs, feasibility, packaging, adoption, and deal opportunities
- Define and measure success across participant quality, fulfillment, and recruitment experience
- Work in a trio with Engineering and Design and collaborate with Product, Operations, GTM, Customer Success, Research Partners, and other product teams
Requirements:
- Experience as a Product Lead, or equivalent, owning complex product areas from strategy through execution
- Comfortable working on products spanning software, operations, and external partners
- Ability to turn messy, cross-functional problems into a clear product vision and actionable roadmap
- Comfortable working closely with operational workflows
- Strong product judgment and ability to make clear recommendations with imperfect information
- Experience partnering closely with Engineering and Design and engaging stakeholders across the business
- Systems thinking and focus on scalable product solutions
- Ability to balance customer experience, business needs, operational realities, and technical constraints
- Ability to move quickly, make decisions with imperfect information, and continuously learn
- Bonus: experience with user research or research participant recruitment
- Bonus: experience building products with a meaningful operational component
- Bonus: marketplace or supply-and-demand product experience
- Bonus: experience with external partners, vendors, or critical integrations
- Bonus: experience building products for enterprise customers with complex requirements
Benefits:
- Health insurance with international coverage, vision, and dental; 100% of the team member premium paid
- Free access to mental health care, unlimited virtual therapy sessions, and 24/7 access to resources
- Life and Disability Insurance; 100% of the team member premium paid
- Flexible time off
- Meaningful equity
- Fully paid company retreats
- New MacBook paid for by Maze
- Paid Family leave: 16 weeks for birth or adoptive parents
- $500/month for dependent health insurance coverage, or flexible use for benefits such as gym memberships, co-working spaces, food, and travel
- $1,500 remote work setup fund
- Flexible work schedule with self-managed working hours
- Monthly Bonus.ly points redeemable for gift cards and more
- Virtual social engagements throughout the year
- Company swag
- Open, transparent culture with virtual coffee chats and bi-weekly all-hands meetings
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