Product Manager, B2B SaaS
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Job Description
Product Manager at Tidio developing a Customer Service Platform focused on human support after AI interactions. Collaborating across tech teams to enhance user experience and product efficiency.
Responsibilities:
- Analyzing market trends, customer needs, and behavior to influence the product roadmap.
- Working closely with the GTM squad to build awareness of the new product line.
- Measuring success through adoption, engagement, and customer satisfaction metrics for email-based communication.
- Owning and maintaining the product roadmap as a communication tool.
- Using data to articulate assumptions and provide engaging recommendations to justify product decisions to leadership.
- Monitoring and understanding product-related metrics and their mechanics.
- Speaking with customers to gather feedback, uncover real problems, and identify optimization opportunities.
- Overseeing the product launch cycle from idea to production, to ensure quality, alignment, and proper communication.
Requirements:
- Previous experience in product management, tech, or consulting (Big4).
- A problem-generalization mindset — you can look at multiple customer feedback points and identify the underlying, shared issue.
- Strong analytical skills — you’re comfortable working with data and using it to guide decisions.
- Experience in user research — you know how to explore user needs, test assumptions, and extract meaningful insights.
- Solid market research skills — you understand how to evaluate market dynamics and spot opportunities.
- Adaptability — you handle change well and remain effective in a fast-evolving environment.
- Excellent communication and collaboration skills — you work effectively with engineering, product, and data teams.
- A curiosity-fueled learning mindset — whenever something is unclear, you take initiative to investigate, learn, and build deeper understanding.
- Fluent English — essential for clear communication in an international environment.
Benefits:
- Remote work model with flexible hours.
- Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.
- 26 days off guaranteed in a year.
- Great development opportunities – company-supported courses and conferences.
- Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs.
- Sport & wellness benefit - no extra charge.
- Private medical care - no extra charge.
- Mental well-being program – individual therapy sessions and resources for employees.
- Free access to one of the most popular e-book/audiobook services.
- Regular social events (company-wide offsites, team events).
- Budget for 1:1 English language classes.
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