Principal Product Manager, CX Products
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Job Description
Principal Product Manager at Bluehost enhancing customer experience and driving AI solutions for SMB products. Collaborating cross-functionally to create intuitive user journeys and insight-driven strategies.
Responsibilities:
- Own and evolve the customer login and portal experience, balancing usability, security, and scale
- Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities
- Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features
- Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences
- Use data, experimentation, and customer insights to drive prioritization and continuous improvement
- Thoughtfully integrate AI into the customer experience (personalization, automation, self-service)
- Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product
Requirements:
- 5+ years of product management experience, with a strong focus on customer experience or UX-led products
- Proven experience owning core customer journeys (login, onboarding, portals, dashboards)
- Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred
- Highly data-driven, with hands-on experience using analytics, experimentation, and metrics
- Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers
- Experience building or using AI-powered features, or strong personal use of AI tools in your workflow
- A “vibe coding” mindset—collaborative, iterative, and hands-on with engineering
- Thrive in fast-paced, ambiguous environments.
Benefits:
- Excellent Health Insurance options to fit you
- HSA
- Medical
- Dental
- Vision
- Matching 401K
- Life/AD&D/STD/LTD
- Tuition Reimbursement
- Pet Insurance
- Generous vacation policy
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