Product Manager, Customer Success Engineering
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Job Description
Product Manager responsible for leading AI-powered product development for customer support at Jobber. Collaborating with cross-functional teams to enhance efficiency and productivity.
Responsibilities:
- Lead end-to-end product development for our AI-powered Support agent
- Own product discovery and delivery from strategy to execution
- Define and execute the roadmap for improving support efficiency and productivity
- Monitor and report on performance of your initiatives to senior leadership
- Collaborate with Customer Success Leadership, Revenue Operations, and Customer Experience Product Managers
Requirements:
- Product management experience in a SaaS or technology-driven company
- Strong ability to translate across technical and non-technical domains
- Strong analytical skills with a track record of using data, customer insights, and systems thinking
- Ability to independently drive initiatives and manage multiple priorities
- Strong leadership and decision-making abilities
- Exceptional communication, strategic thinking, and execution skills
- Familiarity with AI-powered help desk platforms is a plus
- Experience building LLM-powered products is a plus
Benefits:
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- dedicated talent development program including career coaching and opportunities for career development
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