Customer Success Engineer
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Job Description
Customer Success Engineer ensuring technical success for Caplena customers from onboarding through long-term usage. Troubleshooting issues and improving internal workflows in a collaborative environment.
Responsibilities:
- Own the technical success of customers from onboarding through long-term usage
- Set up technical onboarding, including: Integrations, Data imports and configuration, Initial data validation and quality checks
- Work closely with Customer Success and Product teams to ensure smooth customer activation
- Troubleshoot customer issues such as: Data configuration problems, Integration errors
- Work with the Product team to resolve bugs
- Improve internal backend and data workflows to make Customer Success and customer operations more efficient
- Act as the technical bridge between customers, Customer Success, and Product
Requirements:
- Experience and strong willingness to work directly with customers
- Working knowledge of Python
- Familiarity with SQL
- Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)
- Good working knowledge of Excel
- Technical curiosity and ability to understand APIs and integrations
- Located in the EU or Switzerland
- Fluent, professional level of written and spoken English
- Patient, empathetic, and service-oriented mindset
- Nice-to-have: Experience with data pipelines or more complex data workflows
- Previous exposure to Customer Success, Support, or Market Research
- Experience with tools like SPSS or other research/analytics platforms
- Fluency in German
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