Senior Customer Success Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Customer Success Engineer providing technical support and enhancing client experience at WunderGraph. Role involves troubleshooting, problem resolution, and customer relationship management.
Responsibilities:
- Combine technical expertise with customer empathy to deliver world-class support across the entire customer journey.
- Own the technical customer relationship from implementation to ongoing support and ticket resolution.
- Triage, debug and resolve issues, shipping fixes or implementing small features when needed.
- Shield engineering teams from daily flow of customer requests while ensuring customer needs are met.
- Translate customer conversations into structured, actionable engineering work.
- Create tutorials, customer walkthroughs, and step-by-step enablement content as needed.
Requirements:
- Solid experience in a technical support, customer-facing engineering, or solutions engineering role.
- Solid engineering background with hands-on experience across modern backend/web stacks (APIs, auth, networking, observability).
- Strong debugging skills and confidence navigating complex systems.
- Excellent written communication, you can explain technical concepts clearly and calmly, without losing technical detail.
- Proven ability to handle support volume with strong prioritization and time management.
- Experience working with ticketing tools such as Zendesk/Pylon or Jira/Linear.
- Ability to work independently, take ownership, and drive issues to resolution.
- Strong documentation habits: you write things down, keep them updated, and make them easy for others to use.
Benefits:
- Discretionary PTO: take the time you need to recharge
- Competitive compensation
- Depending on location, we offer healthcare benefits according to local standards
- Team retreats across the globe
Similar Jobs
Senior Customer Success Engineer
Senior Customer Success Engineer working with enterprise customers to optimize LanceDB deployments. Ensuring reliability and scalability while fostering cross-functional collaboration with engineering teams.
Technical Customer Success Manager – Workload Automation ANOW! Suite
Technical Customer Success Manager driving long-term client relationships and solution optimizations for enterprise clients in the software sector. Located in Berlin, with responsibilities across Germany and Europe.
Technical Customer Success Lead
Lead Technical Customer Success on healthcare Intake Authorization Suite implementations. Drive outcomes through hands-on leadership, guide teams and design scalable onboarding frameworks.
Technical Customer Success Manager
Technical Customer Success Manager at Commure driving client growth and operational metrics in Revenue-Cycle Management. Collaborating across teams for efficient client onboarding and process optimization.
Strategic Technical Customer Success
Strategic Technical Customer Success Lead at Zenity managing complex enterprise accounts. Overseeing technical orchestration and executive engagement for AI agent security solutions at scale.
Technical Customer Success Manager
Technical Customer Success Manager ensuring secure implementation and risk management for enterprise customers. Collaborating with cross-functional teams to optimize technical outcomes and customer expansion.
Director, Customer Success Engineering
Director of Technical Success for DataRobot leading a team of managers to drive customer value and AI adoption across enterprise clients. Focused on aligning technical delivery with business outcomes.
Customer Success Engineer
Customer Success Engineer driving technical customer relationships at AI startup Adaptive ML. Leading pre-sales technical architecture and post-sales deployment optimization in production environments.
Customer Success Engineer
Customer Success Engineer optimizing customer satisfaction through technical support and implementation for a SaaS vulnerability management platform. Engaging with customers and team to ensure effective solutions provided.
Customer Success Engineer – Associate
Customer Success Engineer at Argyle supporting SDK and API integrations for customers. Collaborating with engineering and product teams to improve the overall product experience.
Customer Success Engineer
Customer Success Engineer ensuring technical success for Caplena customers from onboarding through long-term usage. Troubleshooting issues and improving internal workflows in a collaborative environment.
Technical Onboarding Manager
Technical Onboarding Manager helping merchants integrate Amplify within their Shopify stores. Leading onboarding sessions, troubleshooting, and ensuring customer readiness for launch.
Technical Onboarding Manager
Technical Onboarding Manager at Amplify leading customer onboarding for e-commerce upsell solutions. Working directly with Shopify merchants to ensure smooth launch and configuration.
Enterprise Customer Success Engineer
Enterprise Customer Success Engineer collaborating with clients on technical challenges at FlutterFlow. Partnering with global teams to drive app development and customer success initiatives.
Staff Technical Customer Success Manager
Customer Success Manager working with clients to maximize value from Kong's API solutions. Leading customer relationships and driving engagement with innovative technology.
Customer Success Engineer – APAC
Customer Success Engineer at Deepgram collaborating with enterprise clients to drive AI integration in APAC. A role focused on technical solutions and strategic partnerships.
Customer Success Engineer
Customer Success Engineer providing Tier 3 technical support for Docket's SaaS product. Involves problem-solving and technical investigation in a fast-paced environment.
Customer Success Engineer
Customer Success Engineer at Fingerprint, assisting customers with API integrations. Ensuring technical guidance and support for success with the company's products.
Senior Technical Customer Success Manager
Senior Technical Customer Success Manager enabling customers to leverage APIs and microservices. Collaborating with Customer Experience teams to ensure successful outcomes for clients.
Technical Customer Success Analyst
Technical Customer Success Analyst at Graphic Communications troubleshooting customer requests and managing support issues in the print industry. Ensuring timely, high-quality customer service and support.