Strategic Technical Customer Success
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Job Description
Strategic Technical Customer Success Lead at Zenity managing complex enterprise accounts. Overseeing technical orchestration and executive engagement for AI agent security solutions at scale.
Responsibilities:
- Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale.
- Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion.
- Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization.
- Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities.
- Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction.
- Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams.
- Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies.
- Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform.
- Contribute to scaling Zenity’s enterprise success model and best practices for managing strategic accounts.
Requirements:
- 6+ years of experience in customer-facing technical roles within SaaS, cybersecurity, or enterprise software environments, including ownership of complex enterprise accounts.
- Proven experience leading executive-level engagements and strategic reviews within large organizations.
- Demonstrated ability to manage multi-motion enterprise environments involving governance processes, integrations, cross-functional stakeholders, and external platform teams.
- Experience owning and driving complex technical escalations through resolution in partnership with Engineering and Support.
- Ability to translate enterprise customer requirements into actionable product insights and collaborate cross-functionally to influence platform evolution.
- Strong hands-on background in cybersecurity, with experience engaging deeply in technical architecture, integrations, and enterprise risk discussions.
- Comfort operating in evolving, fast-moving startup environments where structure continues to mature.
- Strong executive presence, analytical thinking, and ownership mindset with accountability for customer outcomes.
- Exposure to AI, enterprise security, or emerging technologies is strongly preferred.
- Ability to travel approximately 20–30% for customer on-site engagements, strategic meetings, and company events.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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