Customer Success Engineer – Associate
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Job Description
Customer Success Engineer at Argyle supporting SDK and API integrations for customers. Collaborating with engineering and product teams to improve the overall product experience.
Responsibilities:
- Partner with customers to support SDK and API integrations, guiding them through implementation and troubleshooting.
- Investigate and resolve technical issues across web and mobile environments, escalating thoughtfully when broader changes are needed.
- Collaborate cross-functionally with Engineering, Product, Sales, and Customer Success to unblock customers and improve the overall product experience.
- Debug issues across the stack, reading and contributing to code when needed to diagnose problems or improve reliability.
- Identify recurring issues and suggest improvements to documentation, tooling, and internal processes.
- Build strong familiarity with Argyle’s platform and data model to confidently support customer use cases and edge cases.
Requirements:
- 1–3 years of experience in a Support Engineering, Solutions Engineering, or similar client-facing technical role.
- Strong debugging and troubleshooting skills across web and mobile systems, with working knowledge of full-stack development concepts.
- Comfort reading and understanding code across full-stack codebases to help diagnose issues and support integrations.
- Experience working directly with technical customers and navigating ambiguity with sound technical judgment.
- Ability to identify patterns across support tickets, and eagerness to contribute to process and/or product improvements.
Benefits:
- Discretionary Performance Bonus
- Equity
- Flexible time off
- Remote-first work culture
- Competitive pay
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