Technical Customer Success Manager – Workload Automation ANOW! Suite
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Job Description
Technical Customer Success Manager driving long-term client relationships and solution optimizations for enterprise clients in the software sector. Located in Berlin, with responsibilities across Germany and Europe.
Responsibilities:
- Primary technical and strategic point of contact for a defined portfolio of enterprise customers
- Build and maintain long-term, trust-based relationships with customer stakeholders
- Ensure successful onboarding, adoption, and continuous optimization of the ANOW! Automate and ANOW! Observe solutions
- Conduct regular service reviews, health checks, and strategic alignments with customers
- Analyze customer environments to identify optimization opportunities, performance improvements, and risks
- Identify cross-sell and upsell opportunities based on customer development
- Translate customer feedback into concrete requirements for Product Management and Engineering
- Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction
- Support customers in implementing best practices in Workload Automation, Observability, DevOps, and Cloud technologies
Requirements:
- Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Several years of experience in Customer Support, Customer Success Management, or a similar role within the enterprise software sector
- Basic knowledge of cloud platforms such as AWS, Azure, or GCP
- Familiarity with container technologies such as Docker, Kubernetes, EKS, GKE, or AKS
- Solid understanding of IT architectures, particularly networking, servers, databases, and cloud computing
- Knowledge of IT security technologies and common security standards and best practices
- Technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations
- Experience with observability platforms such as Grafana, Dynatrace, Datadog, or similar tools
- Excellent written and verbal communication skills in German and English
- Strong analytical skills and a structured, solution-oriented mindset
- Team player with strong interpersonal skills
Benefits:
- Flexible working arrangements
- Professional development
- Health and wellness benefits
- Company pension plan
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