Customer Success Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Engineer providing Tier 3 technical support for Docket's SaaS product. Involves problem-solving and technical investigation in a fast-paced environment.
Responsibilities:
- Own escalated technical issues once they exceed frontline or Tier 2 troubleshooting.
- Reproduce and validate bugs across production, staging, or test environments.
- Determine whether issues are product defects, data inconsistencies, configuration problems, or expected behavior.
- Query databases and review logs to understand system state and failure modes.
- Test backend APIs to isolate and confirm root causes.
- Write or adapt lightweight scripts to support investigation, validation, or data analysis.
- Create high-quality engineering tickets with clear problem statements, reproduction steps, expected vs actual behavior, and supporting evidence.
- Partner with Product and Engineering to clarify scope, impact, and priority of escalated issues.
- Identify patterns and recurring issues to help surface systemic problems.
Requirements:
- Strong technical foundation
- Comfortable working directly with production data and systems
- Writing SQL queries against Postgres to investigate and validate data
- Testing APIs using Postman and/or cURL to isolate backend issues
- Writing or adapting Node.js scripts for data parsing, validation, or troubleshooting
- Using Git to check out branches, test fixes, and validate changes
- Technically curious and hands-on
- Clear and structured communicator
- Comfortable working deep in the weeds
- Organized and accountable
- Adaptable and eager to learn
Benefits:
- 14 Company Holidays in addition to Unlimited PTO
- Healthcare, dental and vision insurance with generous employer contributions
- 401K w/ match
- Regular lunches and a fully-stocked kitchen (if in Denver)
- Bi-weekly Grubhub lunch stipend for remote folks
- Company-provided hardware of your choice/configuration
Similar Jobs
Senior Customer Success Engineer
Senior Customer Success Engineer working with enterprise customers to optimize LanceDB deployments. Ensuring reliability and scalability while fostering cross-functional collaboration with engineering teams.
Technical Customer Success Manager – Workload Automation ANOW! Suite
Technical Customer Success Manager driving long-term client relationships and solution optimizations for enterprise clients in the software sector. Located in Berlin, with responsibilities across Germany and Europe.
Technical Customer Success Lead
Lead Technical Customer Success on healthcare Intake Authorization Suite implementations. Drive outcomes through hands-on leadership, guide teams and design scalable onboarding frameworks.
Technical Customer Success Manager
Technical Customer Success Manager at Commure driving client growth and operational metrics in Revenue-Cycle Management. Collaborating across teams for efficient client onboarding and process optimization.
Strategic Technical Customer Success
Strategic Technical Customer Success Lead at Zenity managing complex enterprise accounts. Overseeing technical orchestration and executive engagement for AI agent security solutions at scale.
Technical Customer Success Manager
Technical Customer Success Manager ensuring secure implementation and risk management for enterprise customers. Collaborating with cross-functional teams to optimize technical outcomes and customer expansion.
Director, Customer Success Engineering
Director of Technical Success for DataRobot leading a team of managers to drive customer value and AI adoption across enterprise clients. Focused on aligning technical delivery with business outcomes.
Customer Success Engineer
Customer Success Engineer driving technical customer relationships at AI startup Adaptive ML. Leading pre-sales technical architecture and post-sales deployment optimization in production environments.
Customer Success Engineer
Customer Success Engineer optimizing customer satisfaction through technical support and implementation for a SaaS vulnerability management platform. Engaging with customers and team to ensure effective solutions provided.
Customer Success Engineer – Associate
Customer Success Engineer at Argyle supporting SDK and API integrations for customers. Collaborating with engineering and product teams to improve the overall product experience.
Customer Success Engineer
Customer Success Engineer ensuring technical success for Caplena customers from onboarding through long-term usage. Troubleshooting issues and improving internal workflows in a collaborative environment.
Technical Onboarding Manager
Technical Onboarding Manager helping merchants integrate Amplify within their Shopify stores. Leading onboarding sessions, troubleshooting, and ensuring customer readiness for launch.
Technical Onboarding Manager
Technical Onboarding Manager at Amplify leading customer onboarding for e-commerce upsell solutions. Working directly with Shopify merchants to ensure smooth launch and configuration.
Enterprise Customer Success Engineer
Enterprise Customer Success Engineer collaborating with clients on technical challenges at FlutterFlow. Partnering with global teams to drive app development and customer success initiatives.
Staff Technical Customer Success Manager
Customer Success Manager working with clients to maximize value from Kong's API solutions. Leading customer relationships and driving engagement with innovative technology.
Customer Success Engineer – APAC
Customer Success Engineer at Deepgram collaborating with enterprise clients to drive AI integration in APAC. A role focused on technical solutions and strategic partnerships.
Senior Customer Success Engineer
Senior Customer Success Engineer providing technical support and enhancing client experience at WunderGraph. Role involves troubleshooting, problem resolution, and customer relationship management.
Customer Success Engineer
Customer Success Engineer at Fingerprint, assisting customers with API integrations. Ensuring technical guidance and support for success with the company's products.
Senior Technical Customer Success Manager
Senior Technical Customer Success Manager enabling customers to leverage APIs and microservices. Collaborating with Customer Experience teams to ensure successful outcomes for clients.
Technical Customer Success Analyst
Technical Customer Success Analyst at Graphic Communications troubleshooting customer requests and managing support issues in the print industry. Ensuring timely, high-quality customer service and support.