Product Manager
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Job Description
Product Manager owning DocSend customer experiences and strategic initiatives. Guiding discovery, prioritization, launch, measurement, and AI-enabled workflow improvements at Dropbox.
Responsibilities:
- Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration
- Drive foundational improvements across product experiences while balancing near-term customer needs with long-term product quality and health
- Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences
- Build deep customer understanding through research, product data, feedback, and direct customer context, translating insights into product decisions and priorities
- Partner with Engineering and Design to define problems, evaluate options and tradeoffs, maintain quality, and guide cross-functional execution
- Define success measures, evaluate outcomes using quantitative and qualitative evidence, and adapt the roadmap as needs, priorities, technology, and market conditions evolve
- Use AI and automation thoughtfully to improve workflows
Requirements:
- 5+ years of product management or closely related experience, including end-to-end ownership of customer-facing product experiences
- Ability to identify important customer problems, prioritize, make product tradeoffs, and translate strategy into clear product direction
- Strong customer empathy and ability to combine qualitative customer understanding with quantitative evidence
- Experience partnering with Engineering and Design amid ambiguity, technical constraints, dependencies, risks, and product-quality decisions
- Strong analytical skills; ability to define success measures, interpret product and business data, and use evidence to guide iteration
- Excellent written and verbal communication skills; ability to create cross-functional alignment and communicate decisions and tradeoffs
- Adaptability and curiosity; ability to learn new domains and technologies and incorporate AI-enabled workflows with sound product judgment and accountability
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