Product Manager
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Job Description
Product Manager managing day-to-day operations of AI call handling platform for healthcare. Collaborating with cross-functional teams to enhance member access to care through technology.
Responsibilities:
- Monitor daily performance metrics for the AI system, including success rates, failure rates, and handoff trends—especially following releases or new plan launches
- Use data to develop and test hypotheses to improve system performance and member experience
- Diagnose production issues and member complaints by listening to calls directly in the AI platform, identifying root causes, and coordinating resolutions
- Lead post-launch monitoring windows to validate performance and catch issues early, combining dashboard analysis with direct call listening.
- Understand SafeRide API capabilities and limitations, and recommend specific enhancements needed to deliver required outcomes
- Intake health plan SOPs from internal stakeholders and translate them into clear, AI-compatible requirements for implementation
- Review UAT packages from the AI vendor, testing end-to-end call flows, identifying bugs, and providing go-live sign-off
- Manage phased rollouts across health plans, tracking readiness, dependencies, and rollout sequencing
- Serve as the primary internal point of contact for AI system updates, issues, and launches, providing clear, audience-tailored communication to leadership, operations, and growth teams
- Act as the primary partner to the AI vendor, managing bug fixes, feature development, UAT, and launch execution
- Maintain accurate, up-to-date plan configuration documentation as a source of truth for active plans, credentials, and routing logic
- Partner closely with internal AI, operations, and growth teams to align on priorities, support implementations, and drive adoption of new capabilities.
Requirements:
- 3–5 years of product management experience or experience owning technically complex systems or platforms
- Experience working with AI-powered tools, automation systems, or vendor-delivered technology platforms
- Comfort working with data dashboards and interpreting performance signals to drive decisions and improvements
- Experience supporting launches, UAT processes, and post-launch monitoring in a production environment
- Strong cross-functional communication skills, with the ability to translate between technical teams, operations, and business stakeholders
- Highly detail-oriented, with strong ownership of execution, QA, and rollout quality
- Ability to operate with ambiguity and apply sound judgment in situations without a defined playbook.
Benefits:
- We offer a remote-first work environment
- Competitive compensation
- Comprehensive benefits including: Career growth and development opportunities in a mission-driven organization
- Competitive salary, annual bonus opportunities, and equity options
- Remote with flexible hours
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave.
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