Product Writer I
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Job Description
Create and maintain clear end-user content for NGP VAN products. Collaborate with product, support, and enablement teams on documentation accuracy.
Responsibilities:
- Draft, edit, and publish basic help center content and release notes.
- Work from internal specifications, SME interviews, and product testing to translate features into written guidance.
- Contribute to templates and voice consistency in documentation.
- Perform light HTML or CMS formatting as needed.
- Capture and annotate screenshots.
- Participate in documentation review cycles and incorporate feedback.
Requirements:
- 1+ years of experience in writing, editing, or documentation support.
- Experience with help centers, customer support content, or SaaS product writing.
- Exposure to union clients or political campaign environments highly preferred.
- Bachelor’s degree in English, Communications, Technical Writing, or related field (preferred).
- At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
Benefits:
- Comprehensive benefits package that supports your health, well-being and growth - explore full details here.
- Pay is determined by location, skills, experience, and education.
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