Production Lead – Peak Health
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Job Description
ACA Production Lead overseeing Peak Health’s marketplace-plan production and compliance. Driving agent recruitment, sales strategies, training, and retention across West Virginia.
Responsibilities:
- Oversee the production and operational aspects of marketplace plans
- Manage the end-to-end production process
- Ensure compliance with CMS standards and ACA requirements
- Collaborate with internal and external partners to optimize efficiency, production, and overall effectiveness
- Achieve established sales targets throughout the year, with emphasis on Open Enrollment Period goals
- Increase and maintain Ready-to-Sell agent participation
- Maintain and grow relationships with selling agents, brokers, agency leaders, community partners, clinic management, and FMO partners
- Implement sales training programs through in-person and virtual delivery methods
- Partner with the Program Manager on supplemental vendor programs and related tasks
- Manage daily lead assignments and ensure timely follow-up, outreach, and closing activity
- Develop and facilitate Train the Trainer programs
- Establish and execute business planning strategies with agents around key enrollment periods
- Partner with internal teams and stakeholders on events, programs, and initiatives
- Maintain accountability of clinic attendance and agent compliance
- Develop and implement agent force retention and Agents’ Book of Business growth and retention strategies
- Work closely with the Operations Lead on tasks, initiatives, and projects
- Support the Manager and Director with sales and retention initiatives
- Support and encourage self-generated sales activity focused on customer acquisition and retention
- Perform additional duties and support business needs as assigned
Requirements:
- Associate’s degree in business or healthcare related field AND two (2) years of sales or healthcare related experience with ACA
- Active State and Life Health Insurance License in WV
- Ability to sit, stand, walk, and use standard office equipment for extended periods
- Strategic thinking and attention to detail around sales and retention
- Working knowledge of ACA Marketplace regulations and compliance requirements
- Demonstrated ability to build and maintain relationships
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Ability to work in a fast-paced environment
- Understanding of the ACA sales process
- Experience working with Customer Relationship Management (CRM) system
- Strong attention to detail, organization, and thoroughness, with a demonstrated commitment to continuous process improvement
- Ability to learn quickly, adapt to new content, and demonstrate knowledge of the ACA and Medicare industries
- Travel throughout West Virginia is required for meetings, trainings, community outreach, and agency support
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