Project Coordinator
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Job Description
Project Coordinator managing participant recruitment for UserTesting's customer research projects. Ensuring quality and timeliness while collaborating with cross-functional teams in a fast-paced environment.
Responsibilities:
- QA and launch recruitment for customer-submitted research projects
- Manage the full lifecycle of recruitment, ensuring quality, accuracy, and on-time delivery
- Proactively communicate project updates, timelines, and recommendations to customers
- Serve as a product expert, staying current on new features and platform enhancements
- Respond to incoming customer communications with clarity, empathy, and efficiency
- Collaborate with cross-functional teams and provide coverage when teammates are out of office
- Identify opportunities to improve processes and contribute ideas that support team goals
Requirements:
- 1+ year of experience in a client-facing role (e.g., account management, project coordination, customer support, or similar)
- Strong written and verbal communication skills with the ability to build trust and credibility
- Highly organized with strong attention to detail and the ability to manage multiple concurrent projects
- Comfortable working in a fast-paced environment with evolving priorities
- Proactive, solution-oriented mindset with strong problem-solving skills
- Bachelor’s degree preferred but not required
- Startup experience, Zendesk experience, or experience managing high project volume is a plus
Benefits:
- Accommodations at UserTesting for inclusivity
- Equal Opportunity Employer
- Commitment to diverse perspectives
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