Project Coordinator, Physical Security
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Job Description
Project Coordinator managing physical security work orders for New Era Technology, a global end-to-end technology solutions provider. Coordinating schedules, vendors, documentation, SLAs, billing, and customer updates.
Responsibilities:
- Support project management activities to ensure projects are completed on time, within scope, and within budget
- Plan and schedule project work orders based on priorities and resource availability
- Coordinate with vendors, onsite contacts, other trades, cross-functional teams, and stakeholders
- Review work orders and ensure required information is available
- Track and close out work order tickets and maintain accurate documentation
- Submit completed work orders for billing
- Monitor work-order performance, response-time targets, and service quality
- Communicate proactively with customers and provide status updates and requested deliverables
- Ensure compliance with SLAs, KPIs, quality standards, and operational procedures
- Guide and support team members executing work orders
- Follow and validate deliverable checklists
- Review submitted work for accuracy, consistency, and adherence to guidelines
- Identify bottlenecks, manage risks, resolve problems, and support continuous improvement
Requirements:
- High School Diploma or GED
- Basic computer skills
- Proficiency in Microsoft Office Suite
- Basic familiarity with project management tools
- 1–2 years of Project Coordination experience required
- Associate’s degree preferred
- Physical Security project coordination experience preferred, including door access, surveillance cameras, and intrusion alarms
- Must be authorized to work in the United States without visa sponsorship now or in the future
- Ability to work full time, 40 hours per week, plus overtime as needed
- Ability to travel up to 5%
Benefits:
- Competitive benefits
- Continuous training
- Personal and professional development opportunities
- Full-time schedule of 40 hours per week
- Overtime as needed
- Travel expectation up to 5%
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