Project Engineer – EMEA
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Job Description
Project Engineer focusing on customer journeys and success in the renewable energy sector. Collaborating across teams to maximize platform benefits and customer outcomes in EMEA.
Responsibilities:
- Plan, manage, and document customer journeys, value definition, and customer expectations
- Project manage, oversee, and coordinate the execution of planned customer journeys, including delivery and presentation to customers, aligning technical implementation or analysis with customer outcomes
- Educate customers on Clir's products and services to identify opportunities to deliver more value or upsell wider features and services
- Regularly partnering with Business Development to identify opportunities for up-sell and expansion
- Be an exceptional communicator to bring together technical topics and customer needs to drive customer outcomes across Clir's internal teams and external customer teams
- Building relationships that are the bedrock of an excellent customer experience that drives advocacy
- Build advanced knowledge of our product and functionality to guide and support customers on leveraging the platform to reach their outcomes, as well as being able to troubleshoot complex technical issues and guide next steps to their resolution
- Work with Customer Success Management, Business Development, and Product Management to drive customer discovery and internal communications around Clir's products, services, and future roadmap
- Cultivate cross-functional knowledge sharing to drive shared success across the business
Requirements:
- Proven experience managing customer accounts, defining value, and aligning expectations in a customer-facing role
- Strong technical background in renewable energy, particularly wind or solar energy projects or asset management
- Excellent communication skills to effectively educate customers on technical concepts and Clir's products and build lasting relationships that drive excellent customer experience
- Proven ability to manage multiple projects, ensuring timely delivery and customer satisfaction
- Experience collaborating with cross-functional teams, such as Business Development and Product Management
- Bonus: Experience with AI or machine learning applications in renewable energy
- Track record of identifying and executing up-sell or expansion opportunities
- Multilingual abilities
- Familiarity with SaaS tools and platforms used in energy asset management
Benefits:
- Opportunity to work in an inclusive and diverse workplace
- Be part of a team who are focused on reducing our impact on the environment
- A chance to grow your skills and career alongside a supportive team
- Group benefits
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