Proposal Content Manager
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Job Description
Proposal Content Manager enhancing proposal content quality for Navitus Health Solutions. Collaborating with teams to craft and maintain comprehensive proposal documents.
Responsibilities:
- Seek, build, and edit strategically positioned content that easily integrates into proposals and other sales related documents for various markets (e.g. health plans, government, national accounts, mid-market employers)
- Oversee the accuracy, organization and formatting of library content to keep the proposal knowledgebase current, competitive and usable by the proposal team
- Collaborate with SMEs to convert complex and varying explanations into concise and compelling value propositions and proof points ensuring compliance with Navitus’ brand/style guide and sales strategy
- Identify gaps in the knowledgebase and ensure timely updates of all content positioning and related exhibits through regular content audit reviews
- Work collaboratively with those contributing to and/or drawing from the knowledgebase, such as proposal team members, executives, management teams, business units, partners, and SMEs
- Serve as a proposal content knowledgebase expert by communicating important updates related to processes, messaging and content management, including SME list management, training and alignment
- Serve as a proposal automation software expert to all users in the company. This includes adding new users to the system, providing new user training materials and providing subsequent navigation assistance as needed
- Maintain a high level of proficiency with the knowledgebase system and apply new functionality to improve how content is organized, updated and accessed
- Contribute to the department goal of improved efficiency and effectiveness by implementing processes to streamline proactive creation
- Consult system reporting and analytics to gain insights into content preparation and usage to inform training opportunities and improvement efforts
- Demonstrate flexibility and ability to work independently and in a team/collaborative environment
- Share knowledge to build expertise in others
- Perform continuous improvement projects as assigned
- Other duties as assigned
Requirements:
- Bachelor’s degree, preferably in English, Journalism or a Communications-related field, or equivalent related experience, required
- 4 years of professional writing experience required, ideally in a proposal development, technical writing, or content management role required
- Experience working in a healthcare, pharmacy benefit management (PBM), or health insurance environment strongly preferred
- Experience supporting a proposal management platform, proposal content knowledgebase, or similar content repository preferred
- Experience with RFP processes and proposal lifecycle management preferred
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits:
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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