Provider Relations Coordinator I
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Job Description
Provider Relations Coordinator in a fully remote role assisting healthcare providers with their inquiries and issues. Join a dynamic team enhancing provider relations within EXL Health.
Responsibilities:
- Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
- Monitor and respond to internal and external emails within established service levels.
- Log and return voicemails within established service levels.
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
- Respond to chat inquiries from providers with clarity and accuracy.
- Escalate unresolved issues to management and follow up as needed.
- Communicate and report any workflow or system issues to leadership.
- Consistently meet quality and productivity standards.
- Uphold HIPAA and confidentiality regulations in all interactions.
Requirements:
- Education: High school diploma or equivalent.
- Experience:
- Prior customer service or high-volume call center experience required.
- Healthcare experience is a plus but not mandatory!
- Skills:
- Strong verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Proficiency in Microsoft Office (Excel and Outlook).
- Comfortable working in a high-volume, fast-paced environment with various software programs.
Benefits:
- Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
- Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
- Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
- Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
- Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
- Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.
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