Quality Outreach Specialist

Posted 17ds ago

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Job Description

Quality Outreach Specialist working with a healthcare startup to enhance Star Ratings and ACO REACH quality programs. Streamlining patient care through outreach, education, and collaboration with healthcare providers.

Responsibilities:

  • Identify and remove patient barriers to accessing and receiving care
  • Conduct patient outreach calls to understand root causes of barriers to medication non-adherence and offer solutions
  • Connect patients with important care and services to close critical gaps in care
  • Perform medical record reviews to find evidence of clinical gap in care closure
  • Prepare and submit gap in care closure details to the payor and joint venture partners
  • Support the development of initiatives to support patient care and gap in care closure

Requirements:

  • Medical Assistant, Licensed Practical Nurse, Certified Nursing Assistant, Emergency Medical Technician, Pharmacy Technician license or certification required
  • 3+ years of experience in a role for which closing Healthcare Effectiveness Data and Information Set (HEDIS) measures and/or Star Rating gaps were primary responsibilities
  • Prior quality measure chart review experience
  • Experience complying with Health Insurance Portability and Accountability Act (HIPAA)
  • Inpatient or outpatient clinical experience, including strong electronic medical records (EMR) experience preferred
  • Strong verbal and written communication skills

Benefits:

  • Health insurance
  • Reasonable accommodations for applicants with disabilities
  • Professional development opportunities