Recovery Analysis Services Analyst II
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Job Description
Recovery Analysis Analyst overseeing daily QA operations at Conduent. Ensuring compliance and quality standards within healthcare payer recovery services.
Responsibilities:
- Lead, train, and evaluate QA staff to maintain high performance and accuracy.
- Develop and enforce quality procedures, inspection criteria, and test protocols.
- Conduct audits, analyze data, and prepare quality reports for management.
- Investigate nonconformities and oversee corrective and preventive action plans.
- Collaborate with production, engineering, and management teams to resolve quality issues.
- Support continuous improvement initiatives to enhance product quality and operational efficiency.
- Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.
- Monitor daily payment processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.
- Lead root cause analysis for quality failures and oversee corrective and preventive action plans.
- Maintain QA documentation, scoring guidelines, and standard operating procedures.
- Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.
Requirements:
- Bachelor's degree in business, accounting, engineering, or relevant field.
- 4 plus years combined experience in quality assurance, quality control, or quality engineering.
- 2 plus years in a supervisor role.
- Technical Skills include Quality assurance methodologies, testing tools, and data analysis is crucial, general Microsoft tools.
- Strong communication, analytical, and leadership abilities are essential for managing teams and ensuring quality standards are met.
Benefits:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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