Senior Provider Relations Analyst, Americas
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Job Description
Provider Relations Senior Analyst managing relationships with health care providers across Latin America and the Caribbean for Cigna International Health. Driving engagement initiatives and ensuring operational efficiency.
Responsibilities:
- Manage the relationship with Health Care Providers of the Latin American & Caribbean network
- Secure a smooth onboarding and day-to-day operational maintenance of provider relationships
- Conduct all aspects of health care professional education for existing and newly contracted health care professionals
- Manage the ongoing relationship and handling day-to-day operations directly with health care providers
- Responsible to enable an effective and efficient collaboration with health providers through monitoring and analyzing operational KPIs
- Strive for continuous service improvement via analyzes of root causes
- Active communication and prompt follow-up combined with regular meetings with dedicated health care providers
- Manage continuous improvement and maintenance of provider communications channels
Requirements:
- 4+ years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management
- 2+ years of Cigna experience (or relevant experience in other functions/companies)
- Proficiency in Spanish and English required; additional language is a plus (preferred languages: Portuguese, French, and Dutch)
- Strong analytical and problem-solving skills
- Excellent organization, planning, and prioritization skills
- Experience in complaint management - with a proven track record in improving customer service standards
- Experience interpreting data and drafting reports
- Strong practical knowledge of MS Office applications, including Excel
- Experience with Salesforce is a plus.
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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