Senior Analyst – Plan Automation
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Job Description
Plan Automation Senior Analyst at The Cigna Group. Configuring administrative platforms for Supplemental Health and collaborating with cross-functional teams to deliver commitments.
Responsibilities:
- Configure administrative platforms for new and existing clients, including validation and issue resolution prior to production go‑live
- Proactively communicate risks, issues, and delays, and maintain clear documentation of status, decisions, and impacts
- Collaborate with team members and matrix partners to deliver commitments and build strong working relationships
- Apply working knowledge of end‑to‑end implementation and maintenance processes to improve procedures, controls, and overall operational efficiency
- Identify and recommend opportunities to streamline workflows, reduce rework, and support best practices
- Support team skill development and knowledge sharing through collaboration and peer mentoring
- Support departmental and enterprise initiatives, including process enhancements and change management efforts
- Demonstrate proficiency in core competencies, incorporating feedback to strengthen technical execution and performance
Requirements:
- High school diploma or GED - required; bachelor’s degree - preferred
- Experience with Supplemental Health plan design and implementation, including platform configuration, testing and documentation, in a regulated environment - preferred
- Demonstrated proficiency using system-based applications and Microsoft Office Suite tools - required
- Ability to consistently perform high quality, accurate data entry in a fast‑paced, transactional environment - highly preferred
- Strong verbal and written communication and organizational skills, with the ability to interact effectively across levels and functions – required
- Ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment - required
- Strong analytical and problem-solving skills - required
- Ability to work independently and comply with the company code of conduct – preferred
- Occasional schedule flexibility to support client deliverables, production deployments/go-lives, or time-sensitive issue resolution - required
Benefits:
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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