Regional Manager
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Job Description
Regional Manager leading District Managers and retail merchandising execution for Mosaic, an experiential marketing agency. Driving field performance, client service, training, and regional operational excellence.
Responsibilities:
- Lead and develop a high-performing team of District Managers across the assigned region
- Serve as the primary point of contact and trusted leader for District Managers
- Oversee merchandising, brand ambassador, and field execution services
- Build relationships with field specialists, District Managers, store leadership, retailers, and client partners
- Recruit, interview, hire, train, coach, and develop the regional field management team
- Monitor reporting on scheduling, staffing, field specialist performance, coaching activity, follow-up actions, and execution
- Manage team training, onboarding, communication, and field execution
- Complete reports and evaluate performance against program goals, metrics, timelines, and client expectations
- Partner with Team Leaders and internal stakeholders to review reporting, track metrics, identify opportunities, and drive improvement
- Communicate field issues, staffing concerns, performance gaps, rep fallout, and program challenges to leadership with recommendations
- Manage regional expenses and ensure compliance with company policies and program guidelines
- Work from a home office while traveling to client/Mosaic headquarters, retailers, and field locations as needed
- Perform other duties as assigned
Requirements:
- High School Diploma/GED
- Three or more years of prior management experience in retail, merchandising, training, field marketing, or a related environment
- Demonstrated supervisory or people leadership experience
- Experience supporting retail merchandising, retail operations, grocery, club, or big-box retail environments strongly preferred
- Required home office space with broadband Internet connectivity
- Strong computer proficiency, including internet, email, reporting tools, and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Personal vehicle business use requires evidence of insurance and maintaining current insurance
- Ability to plan, prioritize, and manage people, projects, and deadlines
- Ability to adapt to changing business needs and meet client expectations
- Coaching, mentoring, training, and facilitation skills
- Conflict management skills
- Excellent written and verbal communication skills
- Ability to work independently with limited supervision
- Strong attention to detail and multitasking ability
- Ability to participate in weekly team conference calls
- Ability to conduct weekly one-on-one meetings with Team Leaders
- Willingness and ability to travel weekly or bi-weekly within the assigned territory and as business needs require
Benefits:
- Home office environment
- Broadband Internet connectivity for required home office
- Reasonable accommodations for applicants with disabilities
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