Regional Team Leader, Player Health
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Job Description
Player Health team leader managing GameSense Advisors and safer gambling education for British Columbia Lottery Corporation. Supporting customers, gaming providers and responsible gambling standards across BC.
Responsibilities:
- Manage daily operations of the GameSense Program in the assigned region
- Lead GameSense Advisors staffing GameSense Info Centres and phone/live chat channels
- Develop and oversee player-focused educational programming promoting safer gambling strategies
- Facilitate BCLC Player Health and Game Break training for BCLC and gaming service providers
- Provide expert guidance and support to customers at risk of gambling harm
- Support program evaluations and customer insights to improve GameSense Info Centre effectiveness and efficiency
- Advise gaming service providers on safer gambling messaging, business requirements and compliance with corporate policies and provincial standards
- Build and maintain collaborative relationships with gaming service providers, security personnel, BCLC site staff and problem gambling prevention and counselling providers
- Lead and support GameSense Advisors across BC, including skills development, ongoing training and psychological safety
- Review customer interactions and Game Break enrollment information for quality assurance, coaching, feedback and follow-up actions
- Travel and work flexible hours as needed
Requirements:
- Degree in a discipline related to social sciences, health sciences, education, communications or business
- 4–6 years of related customer relations, human services or communications experience, including progressive levels of responsibility and people leadership
- Experience managing and delivering educational programs, promotions or events
- Equivalent combination of education and experience may be considered
- Knowledge of prevention, education and program evaluation principles, concepts, practices and techniques
- Ability to build strong and trusting relationships with managers, employees and peers
- Strong communication, customer relations, human services, interpersonal, conflict resolution, problem-solving, written and verbal communication skills
- Excellent organizational, planning, time management and multitasking skills
- Strong analytical thinking and innovation
- Initiative and proactive needs anticipation
- Strong business acumen and results-oriented focus
- Continuous improvement mindset
- Ability to maintain confidentiality, diplomacy and tact
- Solid knowledge of MS Office Suite
- Ability to travel and work flexible hours as required
- Satisfactory security clearance, including criminal record check
- At least 19 years of age
- Legally eligible to work in Canada
Benefits:
- Remote work options for employees residing in BC
- Flexible working model supporting work-life integration
- 37.5-hour work week
- Robust wellness programs supporting physical, mental, social, financial and career well-being
- Play It Forward volunteer hours each year
- Inclusive work environment
- Interview accommodation available
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